GiftWizard-Sally Integration

Roy Elstein

March 6, 2019

From your thank-you page to the next purchase, Sally keeps your shoppers close to you. And with our new partnership, GiftWizard’s automated Store Credit tools can now be utilized with Sally’s advanced customer service chatbot.

About Sally

Sally supports your customers throughout the entire after-sale process by coordinating logistics, providing extensive and friendly customer support, and keeping your customers engaged and happy. She uses advanced marketing automation capabilities to upsell and increase order frequency.

Shoppers can chat with Sally 24/7, and ask any question regarding their orders. Sally connects to your CRM and 450 carriers worldwide, in order to give your shoppers significant service, quickly & easily.

Sally grows your revenue by bringing your customers back. Her goal is to increase the number of sales transactions, and decrease the time gap between sale actions. How does she do that? Simply by keeping your customers happy.

Integration Benefits

GiftWizard seamlessly integrates with Sally’s support tool, and helps you deal with any case presented by your shoppers.

  • Throughout the conversation, Sally tags VIP and frustrated customers, helping you target them via GiftWizard’s WorkFlow.

  • Sally sends GiftWizard’s server a request to receive appropriate Store Credit, and grants the Store Credit to the tagged customers.

  • Sally continuously checks GiftWizard customers’ Store Credit usage, and automatically sends push notifications to customers to encourage use.

If you’ve looking for ways to incentivize your customers to return, or have a habit of dealing with disgruntled ones that can’t be pleased - this combo is the one for you. And most importantly - make sure your shoppers leave with a smile, only to return again.

Learn more about Sally's automatic customer service or contact us at info@giftwizard.co.